According to the General Data Protection Regulation, the personal data controller of a register is obligated to inform the register’s data subjects in a clear manner. This statement fulfills this informing obligation.

Name of the register:
Borealis Adventures

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Controller:

Borealis Adventures TMI(“Borealis Adventures”)

Business ID: 3444562-2

Address: Raanujärventie 4936, 95675 Meltosjärvi, Finland

Phone: +36 30 39 64311

E-mail: info@borealis-adventures.com

Contact Person:

Rajmond János Kis

info@borealis-adventures.com

+36 30 39 64311

The customer register contains the following information:

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Contact & customer information

• Name

• E-mail

• Phone number

• Country of origin

• Any other information customer provides

• Information of products/ services bought
   

When you browse our websites, we might collect:

• Information about your browsing behavior on our website.

• Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
   

When you buy our services from our webpage, we might collect:

• Your personal details, including your name, address, country of origin, email address, phone number.

• Relevant medical data and any special, dietary or disability requests.

• Any other information customer provides
   

When you contact us by email, phone, message, social media or contact form, we might collect:

• Your email address and name related to it

• Conversations between Borealis Adventures and the customer

• Your personal details, including your name, address, country of origin, email address, phone number you have provided us.

• Relevant medical data and any special, dietary or disability requests you have provided us.

• Any other information you provide us.

Processing of personal data is based on contract and customer relationship between a Customer and Borealis Adventures. Borealis Adventures collects data to organize and deliver services and products for customers. Data is mostly used to identify customers who have made a booking for our services. Without this data, Borealis Adventures is incapable of delivering a service for customers.

Data can be also used to analyze the market, customers and services for developing and improving the quality of the services. It can be used to send invoices and to manage customer relationships and communication. Some data is also used in direct marketing, advertising and to target our marketing for customers. Customers have the right to forbid the use of data for marketing purposes.

Data we collect is gathered from following sources:

• sent by email

• talked on phone or sent by message or WhatsApp

• making a booking through our webpage

• making a booking through any third-party services

• sending a message through the contact form in our webpage

• any data collected through marketing services we use

• using social media platforms (Facebook, Twitter, Instagram, Google)

• meeting the customer directly

• any other forms customer provides us information

Borealis Adventures may use subcontractors outside the EU when collecting data and providing services. Personal data may be transferred outside the EU only if it’s necessary for organizing and delivering services for customers. This may concern the servers we use to store our user register. If any data is transferred outside the EU, our subcontractors must be approved to follow general data protection regulation of the EU. We will safeguard the sufficient level of personal data protection by e.g. agreeing on matters related to the confidentiality and processing of personal data in compliance with legislation. Personal data of customers is never transferred to third parties for any sales- or marketing purposes.

We have made sure that all our service providers are complying with data protection legislation. For more information about our service providers, please contact us.

Personal data can be transferred to officials according to current legislation and law.

Borealis Adventures has carried out the technical and organizational measures for securing personal data from unauthorized access or any unlawful use and processing. All the customer data is stored digitally to servers which are secured with appropriate data security methods. If any data is manually printed we have taken care of appropriate storage of the data and take care of demolishing it appropriately.

User data is accessible only by employees of Borealis Adventures who have justifiable reason to access and process the information. The register can be only accessed with user rights and password. All the employees of Borealis Adventures are required professional confidentiality when processing any data related to the company. We may also outsource the processing of personal data partly to a third party, in which case we will guarantee with contractual arrangements that personal data is processed in compliance with valid data protection legislation and otherwise appropriately.

Borealis Adventures will retain personal data for as long as necessary to organize and provide services and products for customers. Personal data may be retained for Borealis Adventures marketing purposes for as long as seen necessary to maintain relationship with the customer.

1. Customer has the right to receive his/her/they personal data from our user register and request to change or complete wrong or insufficient information.

2. Customer has the right to access the data of him/her and upon request, obtain a copy of the data.

3. Customer has the right to request deletion of his/her personal data from our register. We will handle the request for deletion and proceed to either delete the data or state a justified reason for not being able to delete the data.

4. Customer has the right to complain to the Data Protection Supervisor if the data subject feels that we are violating the effective data protection regulation when processing personal data.

5. Customers have the right to forbid the use of personal data for direct marketing.
    

Any requests related to rights mentioned above must be made in written form straight to Borealis Adventures. Borealis Adventures will answer to requests on appropriate time defined in general data protection regulation of EU.

Customer is responsible to inform Borealis Adventures for possible changes in personal data. If changes are not informed, Borealis Adventures can’t be held responsible for any delays, changes of schedule or any other service related issues caused by wrong customer details.

Our website may use cookies to enhance the user experience. Web browser places cookies on the hard drive of the user. The User may prohibit the use of cookies by changing the browser settings. This may, however, affect the user experience of the website or website might not function properly.

By using any of Borealis Adventures services or by contacting us by any means you will accept this Privacy Policy. If you have any question related to our policy please contact us: info@borealis-adventures.com

Borealis Adventures has the right to update and change this privacy policy at any time. When we update our policy we always upload the latest policy in our webpage and revise the “Last update” date at the beginning of this document.